When this trial period expires, you will need to purchase additional agent licenses if you require more than one helpdesk agent. When you first install Lansweeper Classic or update from an older Lansweeper release, you are given access to an unlimited number of helpdesk agents for a period of 20 days. Users can be made agents in the Configuration > User Access & Roles section of the web console. One free agent license is included in all existing and newly purchased Lansweeper licenses and additional agent licenses can be purchased through our online store. An unlimited number of users can ask questions via tickets, but you pay a fee per agent that replies to and handles those tickets. The helpdesk part of Lansweeper is licensed on a per-agent basis. Within the ticketing system, you have regular users that can only submit tickets and helpdesk agents that can both submit and respond to tickets. The Lansweeper Classic software includes a fully functional helpdesk.
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